Our GoldenStar Responsible Gaming

Our Commitment to Responsible Play

We at GoldenStar understand that for the vast majority of our players, betting and spinning the reels is simply entertainment. However, we also recognise that for a small number of people, gambling can become problematic. That's why we at Golden Star have partnered with respected organisations such as GamCare and Gambling Therapy, and why our platform carries Provably Fair and 18+ accreditations. Our goal is simple: we want every visit to our casino to remain a positive, controlled experience.

Our GoldenStar team continually reviews our policies and tools to make sure they reflect best practice in the industry. We monitor player activity, we train our support staff to recognise signs of distress, and we make it easy for you to reach out whenever you feel the need to pause, adjust or stop your play entirely.

Age Verification - 18+ Only

We strictly prohibit anyone under the age of 18 (or the legal gambling age in their jurisdiction, whichever is higher) from registering an account or playing at Golden Star Casino. Before any withdrawal is processed, our verification team requires government-issued photo identification and proof of address, which allows us to confirm that every player on our platform meets the minimum age requirement. If we discover an underage account, we will close it immediately and take all necessary action in line with our licensing obligations.

We also encourage parents and guardians to use parental control software on any shared device. Independent filtering tools can block access to gambling websites entirely, giving families extra peace of mind beyond what we can control on our end at GoldenStar.

Tools We Offer to Keep You in Control

Our Golden Star platform gives you direct control over how you play. You don't need to wait for a problem to appear before using these tools - we recommend setting them up as soon as you create your account, simply as good practice. Here at GoldenStar, we offer the following options through your account settings or by contacting our support team:

• Deposit Limits - Set daily, weekly or monthly caps on how much you can add to your account.
• Loss Limits - Define the maximum amount you're willing to lose over a chosen period.
• Wager Limits - Restrict the total amount you can stake within a set timeframe.
• Session Reminders - Receive pop-up notifications showing how long you've been playing.
• Time-Out - Take a short break from your account, ranging from 24 hours to several weeks.
• Self-Exclusion - Close your account for a longer period, from six months up to a permanent exclusion.

Our Golden Star support agents are available around the clock to help you activate any of these settings. We never ask you to justify your decision - if you tell us you want a limit, a time-out or a self-exclusion, we at GoldenStar will put it in place promptly and without pressure to reconsider. You can also review our current GoldenStar bonus terms to understand how promotions interact with your account settings.

How Self-Exclusion Works at Golden Star

If you choose self-exclusion through GoldenStar, we will close your account for the period you select. During this time, we will not send you marketing emails, SMS messages or any promotional material, and you will not be able to log in or create a new account under a different identity. Our team cross-checks registration details against self-excluded accounts to help prevent re-entry during the exclusion period. Once the term ends, reactivation is never automatic - you must actively contact our support team if you wish to return.

Recognising the Signs of Problem Gambling

We want every player at Golden Star Casino to be able to recognise the early warning signs of problem gambling, both in themselves and in people close to them. Some common indicators include:

• Spending more time or money gambling than originally planned
• Chasing losses by depositing additional funds
• Borrowing money or selling possessions to continue playing
• Neglecting work, relationships or personal responsibilities because of gambling
• Feeling anxious, irritable or guilty about your gaming habits
• Lying to friends or family about the time or money spent gambling

If any of this sounds familiar, we at GoldenStar encourage you to take advantage of the limit-setting tools described above, or to reach out to one of the independent support organisations listed below. Recognising a pattern early is one of the most effective ways to keep gambling as a source of enjoyment rather than stress.

Self-Assessment

Before setting any limits, it can help to ask yourself a few honest questions. Our Golden Star team suggests reflecting on the following:

1. Do you gamble to escape problems or relieve feelings of helplessness, guilt or anxiety?
2. Have you ever lied about how much time or money you spend gambling?
3. Do you feel restless or irritable when trying to cut down on gambling?
4. Have you jeopardised a relationship, job or educational opportunity because of gambling?
5. Have you needed to borrow money to resolve a financial situation caused by gambling?

If you answered yes to any of these questions, we strongly recommend speaking with one of the specialist organisations below, or contacting our GoldenStar support team for guidance on setting up account restrictions.

External Support Organisations

While we at Golden Star provide in-house tools, independent organisations offer free, confidential advice from trained counsellors who specialise in gambling-related issues. We encourage you to reach out to any of the following:

These organisations operate independently of GoldenStar Casino, meaning you can speak to them in full confidence, without any connection to our platform or your account history.

Protecting Vulnerable Markets

Our Golden Star platform serves players across many regions, and we take our obligations seriously wherever we operate. We would also like to note that, in line with regulatory requirements, players from Sweden are currently excluded from all bonuses, promotions, our VIP programme and comp-point exchange at GoldenStar. This does not affect access to our responsible gaming tools, which remain available to every registered player regardless of location.

VPN Use and Account Integrity

To keep our responsible gaming measures effective, we ask that you do not use a VPN or similar tool to bypass geographic restrictions. Doing so interferes with our ability to apply the correct safeguards for your region and may result in the confiscation of winnings. We at Golden Star rely on accurate location data to make sure our tools, limits and legal protections work as intended for every player.